Terms and conditions

Last updated: 11/02/26

These Terms and Conditions govern the use of uheatservices.co.uk and the supply of services by uheat services.

By using uheatservices.co.uk or booking services with uheat services, you agree to these Terms and Conditions.

1. About Us

uheat services provides heating and related services within the United Kingdom.

For any enquiries, please contact:

Email: info@uheatservices.co.uk
Phone: 01257 542300

2. Use of the Website

By using uheatservices.co.uk, you agree to:

Use the website only for lawful purposes

Not misuse, disrupt, or attempt to gain unauthorised access to the website

Not transmit harmful or malicious content

We reserve the right to suspend or withdraw access to the website at any time without notice.

3. Booking and Quotations

All quotations provided by uheat services are free unless stated otherwise.

Quotes are valid for [Insert Number] days unless otherwise specified.

A contract is formed when you accept our quotation and we confirm the booking.

We reserve the right to refuse or decline work at our discretion.

4. Pricing and Payment

Prices will be confirmed in writing (email or quotation).

Additional work outside the agreed quotation may result in additional charges.

Payment terms will be agreed prior to work commencing.

Late payments may incur reasonable recovery costs and statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable).

5. Cancellations and Rescheduling

You must provide at least 24 hours’ notice to cancel or reschedule an appointment.

We reserve the right to charge a reasonable cancellation fee if insufficient notice is given.

We may reschedule appointments due to circumstances beyond our control (e.g. illness, emergency call-outs, supplier delays).

6. Customer Responsibilities

You agree to:

Provide accurate and complete information

Ensure safe and reasonable access to the property

Ensure utilities (such as gas, electricity, and water) are available where required

Inform us of any known issues or hazards

We may refuse to carry out work if we believe conditions are unsafe.

7. Warranties and Guarantees

Work carried out by uheat services will be performed with reasonable care and skill in accordance with the Consumer Rights Act 2015.

Manufacturer warranties apply to parts and materials where relevant.

Any workmanship guarantee (if offered) will be confirmed in writing.

This does not affect your statutory rights under UK consumer law.

8. Limitation of Liability

Nothing in these Terms and Conditions limits or excludes liability for:

Death or personal injury caused by negligence

Fraud or fraudulent misrepresentation

Any liability that cannot be excluded under UK law

Subject to the above, uheat services shall not be liable for:

Indirect or consequential losses

Loss of profit, business, or revenue

Delays caused by circumstances outside our reasonable control

Our total liability shall not exceed the total amount paid for the services provided.

9. Emergency Work

Where emergency work is requested, you agree that:

Immediate action may be required to make the property safe

Costs will be explained as soon as reasonably possible

Payment may be required upon completion

10. Intellectual Property

All content on uheatservices.co.uk, including text, images, logos, and design, is owned by or licensed to uheat services.

You may not copy, reproduce, or distribute website content without written permission.

11. Privacy

Your use of uheatservices.co.uk is also governed by our Privacy Policy.

12. Force Majeure

We shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to severe weather, supplier shortages, government restrictions, or acts of God.

13. Complaints

If you are dissatisfied with our services, please contact us using the details above. We will aim to respond promptly and resolve the matter fairly.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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